Global Platform Transformation + UX/CX Redesign
project
Global Ecommerce marketplace.
Worked with EMEA, LATAM and APAC teams to design a digital transformation roadmap to consolidate 42 countries. Developed a friction-less customer journey from acquisition to delivery.
Challenges
42 countries running on distributed platforms which required multiple engineering and operational teams.
- Lack of a standardized taxation platform for intl shipping
- Manual Vendor Mgmt + Broken CX
Solution
Re-platforming
- Platform Consolidation + Automation
- Integrating With 2PL + 3PL for last mile delivery
- Cross border Shipping + VAT Matrix
- Automation of Vendor Mgmt + Onboarding
Our Work
Impact
Operational Efficiency = Growth
- Reduced Cost-to-Service By 10%
- Incremental Conversion 2.5% to 3.2%
- Bookings boosted by 7%
Delivered over $40M in bookings.
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